Tankless units run longer than tanks, often around twenty years, so the repair-versus-replace math looks different than it does for a standard water heater.
Scale buildup is usually a repair, not a replacement.
Hard water leaves mineral deposits inside the heat exchanger, which is the leading cause of tankless problems in this area. A descale flush often resolves it. Skipping flushes for years is what turns a maintenance visit into a bigger repair.
Error codes are diagnostic, not a verdict.
Modern tankless units report specific fault codes for ignition, venting, and flow sensor issues. Most of those are component-level repairs. We read the code, confirm what it's actually telling us, and quote the repair rather than assuming the worst.
Sometimes the unit isn't broken; it's undersized.
If yours has never kept up with two showers running together, that may not be a malfunction at all. It may be a flow rate mismatch from an installation that didn't account for how the house actually uses hot water. That's a sizing conversation, not a repair.
Past fifteen years, replacement starts to make more sense.
Not because the unit necessarily fails at that point, but because parts availability narrows and newer units run more efficiently. We'll tell you which side of that line yours is on.
We Size It to How You Actually Use Hot Water
A tankless unit is rated by flow rate, not by gallons, and undersizing is the single most common mistake in this category. We size to fixture count and real household demand, not to the cheapest unit that technically qualifies.
Gas Line and Venting Get Checked Before We Quote
Converting from a tank often means the existing gas line is too small for a tankless unit's demand, and venting requirements differ, too. We check both before giving you a number, so the quote doesn't change once the job is underway.